* {
  box-sizing: border-box;
  font-family: "Open Sans", sans-serif;
}
/* common  */
html {
  /* max-height: 1050px; */
}

/*scroll bar css*/

/* width */
::-webkit-scrollbar {
  display: none;
}
/* Track */
::-webkit-scrollbar-track {
  background: white;
  border-radius: 5px;
}
/* Handle */
::-webkit-scrollbar-thumb {
  background: #888;
  border-radius: 5px;
}
/* Handle on hover */
::-webkit-scrollbar-thumb:hover {
  background: #555;
}

body {
  background-color: rgb(231, 240, 243);
  color: rgb(44, 44, 46);
  width: 100%;

  display: block;
  flex-direction: column;
  margin: 0;
}

.chat--status {
  align-items: center;
  justify-content: space-between;
  display: flex;
  width: 13%;
}
.margined-h2 {
  margin-bottom: 30px;
}

.margined-h2::after {
  content: "\002B";
  color: rgb(178, 178, 182);
  /* font-weight: bold; */
  font-size: 20px;
  font-weight: bold;
  float: right;
  margin-left: 5px;
}
.dropdown--status {
  display: none;
  width: 320px;
  height: 170px;
  color: green;
  border-radius: 10px;
  /* border: 1px solid black */
}
.dropdown--status .caller--item {
  position: absolute;
  background-color: #000;
  top: 50px;
}
.dropdown--status::after {
  position: absolute;
  left: 11.5%;
  top: 55px;
  width: 0;
  height: 0;
  content: "";
  border-left: 10px solid transparent;
  border-right: 10px solid transparent;
  border-bottom: 10px solid #000000;
}

#status {
  /* width: 48px;
  height: 48px; */
  /* border-radius: 10px; */
  font-size: 13px;
  padding: 5px;
  color: rgb(80, 220, 100);
}

#transcriptNav {
  width: 48px;
  height: 48px;
  padding: 5px;
  border-radius: 10px;
  color: rgb(0 122 255);
  font-weight: normal;
}

/* .heading--section{
  background-color: rgb(242 242 247);
  display: flex;

  /* box-shadow:0px 1px 1px rgb(242 242 247); */

.logo--image {
  height: 55px;
  padding: 5px;
  margin: 5px;
}
#left {
  width: 200px;
  height: 200px;
  float: left;
  background: white;
}

.divider {
  position: absolute;
  left: 50%;
  top: 10%;
  bottom: 10%;
  border-left: 1px solid black;
}

.title {
  text-transform: uppercase;
  font-size: 16px;
  letter-spacing: 1.21px;
}

.header {
  display: flex;
  background-color: #041E42;
  border: 0;
  margin-bottom: 10px;
  width: 100%;
  justify-content: space-between;
  /* border-bottom:1px solid #111; */
  /* box-shadow:0px 1px 1px rgb(174 174 178); */
  /* border-bottom: 1px solid rgb(202 209 214); */
  /* rgb(229 229 234 ) */
  /* width:1024px; */
}

/* table {
  background-color: rgb(242 242 247) ;
  color: #005582;
  /* padding: 12px; */
/* font-size: 20px; */
/* text-align: center; */

.heading {
  background-color: rgb(0, 84, 130);
  display: flex;
  justify-content: space-evenly;
  width: 100%;
  border-radius: 5px;
  color: white;
  text-align: center;
}
ul {
  /* width: 50%; */
  padding: 0px;
  list-style: none;
  margin: 0;
}

h2 {
  margin: 0;
  padding: 10px;
  color: rgb(44, 44, 46);
  font-weight: 700;
  /* padding: 0;  */
  /* border-bottom: 1px solid rgba(229, 229, 234, 0.897); */
  /* width: 80%; */
}

/* variables */
.action {
  color: #005582;
  cursor: pointer;
}

.brand-green {
  color: #77ab59;
}

/* layout */
.main {
  /* float: left; */
  /* width: 65%; */
  /* padding: 0 10px; */
  display: flex;
  width: 100%;
  height: 100%;
  /* flex: 1 0 auto; */
  /* margin-top: 0; */
  /* flex-direction: row; */
}

.accordion {
  /* background-color: rgb(242, 242, 247); */
  /* cursor: pointer; */
  /* padding: 0 6px; */
  width: 35%;
  border: none;
  text-align: left;
  outline: none;
  /* font-size: 15px;  */
  /* color: rgb(142, 142, 147); */
  transition: 0.1s;
  border-left: 1px solid rgb(202 209 214);
  float: left;
}

/* components */
.caller {
  color: #111;
  width: 35%;
  padding: 0 6px;
  margin: 0;

  /* display: flex; */
  /* justify-content: space-between; */
  /* box-shadow:1px 1px 1px rgb(174 174 178); */
}

.caller--item {
  display: flex;
  justify-content: space-between;
  border-top: 1px solid rgba(229, 229, 234, 0.897);
  padding: 10px;
  /* border-bottom: 1px solid rgba(229, 229, 234, 0.897); */
  /* width:50%; */
  height: 40px;
}

.caller--item__span {
  font-size: 15px;
  font-weight: 550;
  text-align: right;
}

.caller--item__label {
  font-size: 15px;
  font-weight: 800;
}

.other-controls {
  /* display:flex;
  justify-content: space-between; */
}

.caller--customer-no {
  margin-left: 5px;
  width: 40px;
}

.caller--item__accordion {
  display: flex;
  justify-content: space-between;
  border-bottom: 1px solid rgba(229, 229, 234, 0.897);
  padding: 10px;
  /* border-bottom: 1px solid rgba(229, 229, 234, 0.897); */
  /* width:50%; */
  height: 40px;
  font-size: 14px;
}

.caller--sentiment-container {
  padding-top: 5px;
  padding-bottom: 5px;
}
.caller--sentiment {
  font-size: 18px;
  margin-left: 5px;
  color: #77ab59;
  width: 40px;
}

.caller--language-label {
  cursor: pointer;
  padding-left: 93px;
  padding-top: 0px;
  padding-bottom: 5px;
  position: reative;
}

.right {
  background-color: #e5e5e5;
  float: left;
  width: 20%;
  padding: 5px;
  margin-top: 7px;
  text-align: center;
}

@media only screen and (max-width: 620px) {
  /* For mobile phones: */
  .menu,
  .main,
  .right {
    width: 100%;
  }
}

.accordion-content {
  margin-top: 10px;
  display: block;
}
.dropbtn--selectOpt {
  border-radius: 5px;
  border: none;
  background-color: rgb(199 199 204);
  font-weight: bold;
  outline: none;
  width: 16%;
}

.dropbtn--selectNotes {
  border-radius: 5px;
  border: none;
  background-color: rgb(199 199 204);
  font-weight: bold;
  outline: none;
  width: 16%;
}

.dropbtn:hover,
.dropbtn:active {
  border: 1px solid #8c8c8c;
  cursor: pointer;
  color: #3b3b3b;
  box-shadow: inset 0 1px 0 0 #ffffff, inset 0 -1px 0 0 #d9d9d9,
    inset 0 0 0 1px #f2f2f2;
  -moz-box-shadow: inset 0 1px 0 0 #ffffff, inset 0 -1px 0 0 #d9d9d9,
    inset 0 0 0 1px #f2f2f2;
  -webkit-box-shadow: inset 0 1px 0 0 #ffffff, inset 0 -1px 0 0 #d9d9d9,
    inset 0 0 0 1px #f2f2f2;
  background-color: rgb(251, 255, 253);
}

.dropbtn:disabled,
.dropbtn[disabled] {
  border: 1px solid #999999;
  background-color: #cccccc;
  color: #666666;
  cursor: not-allowed;
}

.dynamic-intent-alert {
  /* border:1px solid black;
  height:100px;
  width:100px;
  display:none; */
  width: 100%;
  height: 100%;
  position: absolute;
  visibility: hidden;
  display: none;
  background-color: rgba(22, 22, 22, 0.5);
}
/* .caller--item__span__button {
  background-color: rgb(0 122 255);
  color: white;
  /*   padding:0 6px;
  font-size: 16px;

  border: 0.5px solid;
  /* cursor: pointer;
  border-radius: 5px;
  height: 28px;
  border-color: #e5e5e5;
  outline: none;
} */

.button--image {
  padding: 0;
  border: none;
  background: none;
}
.bio_button {
  padding: 0;
  border: none;
  background: none;
  width: 100%;

  /* display:none; */
}

.article--content {
  width: 95%;
  border: none;
  background-color: white;
  font-weight: bold;
  outline: none;
  line-height: 50px;
  text-align: left;
  /* border-top: 1px solid rgba(229, 229, 234, 0.897); */
  border-bottom: 1px solid rgba(229, 229, 234, 0.897);
  /* margin-bottom: 100px; */
  margin-left: 15px;
}

.accordion--button__override::after {
  content: "\002B";
  color: rgb(178, 178, 182);
  /* font-weight: bold; */
  font-size: 20px;
  font-weight: bold;
  float: right;
  margin-left: 5px;
}
.case-history__label {
  display: flex;
  flex-direction: column;

  width: 100%;
}
.case-heading {
  font-weight: bold;
  font-size: 16px;
}
.case-title {
  font-weight: bold;
  font-size: 14px;
}
.case-status {
  font-weight: bold;
  font-size: 13px;
}
.case-history-pane {
  padding: 20px;
  /* background-color: white; */
  /* max-height: 0; */
  overflow: hidden;
  transition: max-height 0.2s ease-out;
  display: flex;
  justify-content: space-between;
  border-bottom: 1px solid rgb(202 209 214);
  margin: 20px;
}
.suggested-panel {
  padding: 0 8px;
  /* background-color: white; */
  /* max-height: 0; */
  overflow: hidden;
  transition: max-height 0.2s ease-out;
  margin-bottom: 100px;
}
.transfer-history-panel {
  height: auto;
  margin: 20px;
  /* border-bottom: 1px solid rgb(202 209 214); */
  display: none;
  justify-content: space-between;
  flex-direction: column;
  transition: display 0.2s ease-out;
}

.small--bold__label {
  font-weight: bold;
  font-size: 12px;
}

.article--content::after {
  content: ">";
  color: rgb(178, 178, 182);
  /* font-weight: bold; */
  font-size: 20px;
  font-weight: bold;
  float: right;
  margin-left: 5px;
}
.button-image {
  width: 32px;
  height: 32px;
}
.accordion--button {
  width: 100%;
  border: 0;
  outline: none;
  border-radius: 2px;
  background-color: rgb(242 242 247);
  /* border-bottom: 1px solid rgba(229, 229, 234, 0.897); */
  padding: 0 10px;
  text-align: left;
  /* height: 20px; */
  font-size: 16px;
  font-weight: bold;
  line-height: 25px;
  /* font-family:'Segoe UI','Open Sans', 'Helvetica Neue', sans-serif; */

  font-weight: bold;
  margin-bottom: 10px;
}
.accordion--button__override {
  width: 100%;
  border: 0;
  outline: none;
  border-radius: 2px;
  background-color: rgb(242 242 247);
  /* border-bottom: 1px solid rgba(229, 229, 234, 0.897); */
  padding: 0 10px;
  text-align: left;
  /* height: 20px; */
  font-size: 16px;
  font-weight: bold;
  line-height: 25px;
  /* font-family:'Segoe UI','Open Sans', 'Helvetica Neue', sans-serif; */

  font-weight: bold;
  margin-bottom: 15px;
}
.accordion--button::after {
  content: "\002B";
  color: rgb(178, 178, 182);
  /* font-weight: bold; */
  font-size: 20px;
  font-weight: bold;
  float: right;
  margin-left: 5px;
}

.accordion--button:hover {
  background-color: rgb(242 242 247);
  /* color: black; */
}

.active,
.accordion:hover {
  /* background-color: rgb(209, 209, 214); */
  /* color: black; */
}
/*
.accordion:after {
  content: "\002B";
   color: #777;
  font-weight: bold;
  float: right;
  margin-left: 5px;
} */

.active:after {
  content: "\2212";
}
/* .suggested-header {
  margin-top:100px;
}
 */
input {
  border: 1px solid rgb(202 209 214);
  border-radius: 4px;
  padding: 0 5px;
  height: 20px;
}

.panel-text {
  margin: 0px 10px;
}
.text--input {
  height: 200px;
  padding: 5px;
  margin: 10px 0;
  border: none;
  border-right: 1px solid rgba(229, 229, 234, 0.897);
  border-left: 1px solid rgba(229, 229, 234, 0.897);
  border-top: 1px solid rgba(229, 229, 234, 0.897);
  border-bottom: 1px solid rgba(229, 229, 234, 0.897);
  outline: none;
  width: 100%;
  resize: none;
  font-family: "Roboto";
  /* border-radius: 5px; */
}

.text--label {
  height: 60px;
  padding: 10px;
  border: none;
  /* border-top:1px solid rgba(229, 229, 234, 0.897);  */
  border-bottom: 1px solid rgb(202 209 214);
  outline: none;
  width: 100%;
  resize: none;
  font-family: "Roboto";
  /* border-radius: 5px; */
}
.transfer-history-panel .caller--item {
  border-top: 0;
}

.panel {
  padding: 0 8px;
  /* background-color: white; */
  max-height: 0;
  overflow: hidden;
  transition: max-height 0.2s ease-out;
  display: block;
}

#deloitte_copyright_footer_label {
  background-color: rgb(242 242 247);
  color: black;
  text-align: center;
  bottom: 0;
  height: 30px;
  width: 100%;
  margin-top: 7px;
  padding: 6px 0;
  /* position: fixed;  */
  /* flex-shrink: 0; */
  /* padding: 10px; */
}

.customer-identification {
  /* margin-top: 10px; */
  margin-bottom: 30px;
  font-size: 14px;
}
.caller-details {
  margin-bottom: 20px;
  font-size: 14px;
}

.wrapper {
  background-color: white;
  margin: 10px;
  padding: 10px;
  border-top: 8px solid rgb(104, 187, 174);
  box-shadow: 0 2.8px 2.2px rgba(0, 0, 0, 0.034), 0 3px 2px rgba(0, 0, 0, 0.048),
    0 5px 5px rgba(0, 0, 0, 0.06), 0 6px 5px rgba(0, 0, 0, 0.072),
    0 5px 3px rgba(0, 0, 0, 0.086), 0 5px 20px rgba(0, 0, 0, 0.12);
}

#containerDiv {
  border-right: 1px solid rgb(202 209 214);
  display: block;
}
#containerDiv img {
  width: 100%;
}

/* #containerDiv iframe {
  height: 60% !important;
} */

#tempContainerDiv {
  margin-top: 11px;
  margin-left: 111px;
  margin-right: 111px;
  width: 0px;
  height: 0px;
  float: left;
  display: none;
}

#customers {
  font-family: "Trebuchet MS", Arial, Helvetica, sans-serif;
  border-collapse: collapse;
  width: 100%;
}

#customers td,
#customers th {
  border: 2px solid #ddd;
  border-color: #005582;
  padding: 8px;
}

#customers tr:nth-child(even) {
  background-color: #f2f2f2;
}

#customers tr:hover {
  background-color: #ddd;
}

#customers th {
  padding-top: 12px;
  padding-bottom: 12px;
  text-align: left;
  background-color: #005582;
  color: white;
}

.sidenav {
  height: 100%;
  width: 0;
  position: fixed;
  z-index: 1;
  top: 0;
  right: 0;
  background-color: rgb(28 28 30);
  overflow-x: hidden;
  transition: 0.5s;
  padding-top: 40px;
  opacity: 0.9;
  color: white;
}

.sidenav a {
  padding: 8px 8px 8px 32px;
  text-decoration: none;
  font-size: 18px;
  color: #818181;
  display: block;
  transition: 0.3s;
}

.sidenav a:hover {
  color: #f1f1f1;
}

.sidenav .closebtn {
  position: absolute;
  top: 0;
  right: 15px;
  font-size: 36px;
  margin-left: 80px;
}

@media screen and (max-height: 450px) {
  .sidenav {
    padding-top: 15px;
  }

  .sidenav a {
    font-size: 18px;
  }
}

.sidenav1 {
  height: 100%;
  width: 0;
  position: fixed;
  z-index: 1;
  top: 0;
  right: 0;
  background-color: #111;
  overflow-x: hidden;
  transition: 0.5s;
  padding-top: 40px;
}

.sidenav1 a {
  padding: 8px 8px 8px 32px;
  text-decoration: none;
  font-size: 18px;
  color: #818181;
  display: block;
  transition: 0.3s;
}

.sidenav1 a:hover {
  color: #f1f1f1;
}

.sidenav1 .closebtn {
  position: absolute;
  top: 0;
  right: 15px;
  font-size: 36px;
  margin-left: 80px;
}

@media screen and (max-height: 450px) {
  .sidenav1 {
    padding-top: 15px;
  }

  .sidenav1 a {
    font-size: 18px;
  }
}

#wordCloud {
  min-width: 310px;
  max-width: 800px;
  min-height: 200px;
  max-height: 350px;
  margin: 0 auto;
}

.highlight-transcript {
  color: orange;
  background-color: #b1d5e5;
  border-radius: 3px;
  z-index: 3;
  transition: transform 1s;
  overflow: auto;
  color: #444;
  transition: transform 1s;
  color: green;
  padding: 1px;
}

.highcharts-background {
  height: 200px;
}

#submit-intent::after {
  content: "";
  border-bottom: 1px solid rgb(199 199 204);
}
.dropbtn {
  background-color: rgb(104, 187, 174);
  color: white;
  font-weight: bold;
  width: 40%;
  float: right;
  border: 0.5px solid;
  height: 40px;
  border-color: #e5e5e5;
  outline: none;
}

.select {
  width: 100px;
}

.dropdown-content {
  display: none;
  /* position: absolute; */
  background-color: #f9f9f9;
  font-size: 16px;
  width: 100%;
  box-shadow: 0px 8px 16px 0px rgba(0, 0, 0, 0.2);
  z-index: 1;
  border-radius: 5px;
  width: 100%;
}

.dropdown-content a {
  color: #005582;
  padding: 8px 8px;
  text-decoration: none;
  display: block;
}

.dropdown-content a:hover {
  background-color: #f1f1f1;
}

.dropdown:hover .dropdown-content {
  display: block;
}

#issueResolved {
  width: 100%;
  height: 30px;
  border: 1px solid lightgray;
}


/* Style the tab */
.tab {
overflow: hidden;
}
.tablinks {
position: relative;
font-size: 14px;
color: #ccc;
}
/* Style the buttons that are used to open the tab content */
.tab button {
background-color: inherit;
float: left;
border: none;
outline: none;
cursor: pointer;
padding: 20px 16px;
transition: 0.3s;
width: 50%;
border-bottom: 1px solid lightgray;
}
.tab button:first-child::before {
content: " ";
position: absolute;
top: 16px;
width: 26px;
height: 26px;
left: 5px;
background: url("/assets/images/profile_inactive.svg") no-repeat;
}
.tab button.active:first-child::before {
background: url("/assets/images/profile_active.svg") no-repeat;
}

.tab button:last-child::before {
content: " ";
position: absolute;
top: 16px;
width: 26px;
height: 26px;
left: 40px;
background: url("/assets/images/faqs_inactive.svg") no-repeat;
}
.tab button.active:last-child::before {
background: url("/assets/images/faqs_active.svg") no-repeat;
}

/* Change background color of buttons on hover */
.tab button:hover {
background-color: #ddd;
}

/* Create an active/current tablink class */
.tab button.active {
border-bottom: 5px solid rgb(0, 163, 173);
}

/* Style the tab content */
.tabcontent {
display: none;
padding: 6px 12px;
border-top: none;
}
.tab button.active {
color: #000;
}

.tab button.active::after {
content: "";
}

.tabcontent img:first-child {
padding-top: 20px;
}

.tabcontent img:last-child {
padding-bottom: 20px;
}

.button {
  padding: 5px 18px;
}

.btnGreen{background-color:#21ad6c;color:white;border:2px solid #21ad6c;}
.btnGreen:hover {cursor: pointer;}

.btnRed {background-color:#cf2828;color:white;border:2px solid #cf2828;}
.btnRed:hover {cursor: pointer;}

.btnOrange {background-color:#e59100;color:white;border:2px solid #e59100;}
.btnOrange:hover {cursor: pointer;}

.btnLightGreen {background-color:rgb(104, 187, 174);color:white;border:2px solid rgb(104, 187, 174);}
.btnLightGreen:hover {cursor: pointer;}

.btnBlue {background-color:rgb(51, 98, 185);color:white;border:2px solid rgb(51, 98, 185);}
.btnBlue:hover {cursor: pointer;}

.btnGrey {background-color:#808080;color:white; pointer-events:none;}

legend { padding:7px 10px; font-weight:bold; color:#000; font-size: 13px; border:1px solid #eee; -webkit-border-radius:5px; -moz-border-radius:5px; margin-bottom:0 !important; margin-bottom:20px; }

.btnLightGreen {
  display: block;
  margin: auto;
}